Refund policy

Return & Exchange Policy

Last updated: August 20, 2026

At Entudi, we carefully inspect and pack every product before dispatch. If your product arrives damaged, we will replace it with a new product.

7-Day Exchange Policy

We offer a 7-day exchange policy, which means you have 7 days from the date you receive your order to report a damaged product.

Please note:

  • We do not offer refunds.

  • Exchanges are available only for products that arrive damaged.

  • We do not accept returns or exchanges for change of mind, incorrect purchase, or normal wear and tear.

  • The product must be reported within 7 days of delivery.

  • The product should be returned in its original packaging wherever possible.

Damaged Products

Please inspect your order immediately after receiving it.

If your product arrives damaged, contact us at rakesh@axxn.work within 7 days of delivery. Please include:

  • Your order number or proof of purchase

  • Clear photographs of the damaged product

  • Photographs of the packaging, if it was damaged

  • A brief description of the damage

We will review the issue and, if the damage is confirmed, arrange an exchange.

How to Request an Exchange

To request an exchange:

  1. Contact us at rakesh@axxn.work within 7 days of receiving your order.

  2. Provide your order details and photographs showing the damage.

  3. Wait for our confirmation before sending the product back.

  4. If your exchange is approved, we will provide instructions for returning the damaged product.

  5. Once the returned product is received and verified, we will arrange the replacement.

Do not send products back without contacting us first. Unauthorised returns may not be accepted.

Exchange Address

If we instruct you to return the damaged product, please send it to:

Entudi
FL-401/B, Laxmi Residency, Phase-2,
Haridaspur, Hansapal, Naharakanta,
Bhubaneswar, Khordha, Odisha, India
PIN – 752101

No Refunds

Entudi does not provide monetary refunds for returned products.

If your product qualifies under this policy, the remedy will be an exchange/replacement of the damaged product.

Non-Eligible Returns

We do not accept exchanges for:

  • Products that were not damaged upon delivery

  • Products damaged after delivery due to misuse, improper handling, or normal wear and tear

  • Requests made more than 7 days after delivery

  • Change-of-mind purchases

  • Incorrectly ordered products

  • Products returned without prior approval

Questions

If you have any questions about our Return & Exchange Policy, please contact us at:

rakesh@axxn.work